Returns & Refunds

The short version: every Bragwater shirt, hoodie and hat is made just for you after you order, so we can't take returns for change of mind or wrong size. If your item arrives damaged, misprinted or defective, email us a photo within 30 days of delivery and we'll send a free replacement or a refund.

No returns for change of mind or wrong size

Nothing is pulled from a warehouse shelf. Each item is printed (or embroidered) to order by our production partner, so it can't be resold. That's why we can't accept returns or exchanges because you changed your mind or ordered the wrong size. Please check the size chart before you order. Not sure? Our hat is one size with an adjustable strap.

Damaged, misprinted or defective items

If something is wrong with your order, we'll make it right:

• Email support@bragwater.com within 30 days of delivery.
• Include your order details (your Stripe receipt email works) and a photo showing the problem.
• We'll send a free replacement or a refund. You won't pay anything to fix our mistake.

Refunds

Approved refunds go back to the original payment method through Stripe, our payment processor. How long it takes to show up depends on your bank or card issuer.

Wrong address or lost package

Please double-check your shipping address at checkout, since orders go to print soon after payment. If your package doesn't arrive, email us and we'll look into it with our production partner.